Signature Worldwide

Columbus, OH 43235

Company Details
Years in business:Since: 1986
Number of employees:201-500
100 E Campus View Blvd, Suite 250
Columbus, OH 43235
US
https://signatureworldwide.com/
Signature Worldwide, with its unique methodology, helps clients develop their people through customer service and sales training programs.
Articles & News
Customer Service 10860910
Exceptional Customer Service Starts with Confidence
Customers want to know that the employee they are working with is confident and will be able to serve them in a professional manner.
September 17, 2019
How you and your employees greet customers has a significant effect on your business.
Make Your First Impression Count
Whether over the phone or in person, how your employees greet customers can have a significant effect on business.
September 17, 2019
The best customer service happens when employees understand how to use their own personality in customer interactions.
How to Build 'Natural' Customer Service
In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction.
September 17, 2019
Game Plan Freedigitalphotos
Consistency is Key to High-Quality Customer Service
To achieve legendary customer service, your expectations of employees must be clear
September 17, 2019
Customer Service Puzzle Freedigitalphotos
Make a Difference by Delivering Great Customer Service
Great customer service can elevate your company's image in the eyes of your customers, and these five tips can help you achieve better customer service
September 17, 2019
Take customer service to the next level by encouraging employees to ask one simple question.
Just Ask One Simple Question
If you are a manager or leader in your company, coach your team members to ask the question. Make sure they understand why it is important and that it can add value to the interaction.
September 18, 2012
Products & Press Releases
Businessandtrainingsolutions 10084826
Business and Training Solutions
June 19, 2007
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More from Signature Worldwide
Customer Service 10860910
Exceptional Customer Service Starts with Confidence
Customers want to know that the employee they are working with is confident and will be able to serve them in a professional manner.
September 17, 2019
How you and your employees greet customers has a significant effect on your business.
Make Your First Impression Count
Whether over the phone or in person, how your employees greet customers can have a significant effect on business.
September 17, 2019
The best customer service happens when employees understand how to use their own personality in customer interactions.
How to Build 'Natural' Customer Service
In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction.
September 17, 2019
Game Plan Freedigitalphotos
Consistency is Key to High-Quality Customer Service
To achieve legendary customer service, your expectations of employees must be clear
September 17, 2019
Customer Service Puzzle Freedigitalphotos
Make a Difference by Delivering Great Customer Service
Great customer service can elevate your company's image in the eyes of your customers, and these five tips can help you achieve better customer service
September 17, 2019
Take customer service to the next level by encouraging employees to ask one simple question.
Just Ask One Simple Question
If you are a manager or leader in your company, coach your team members to ask the question. Make sure they understand why it is important and that it can add value to the interaction.
September 18, 2012
Customerservice 10653537
Don't Reserve Your Best Service for Existing Customers, Make New Clients Welcome Too
Many rental employees save their best service for their existing customers, but if a customer calls or comes in that you don’t know, you need to make that customer feel welcome. You need to prove to them, in a short amount of time, they will make the right choice by using your company.
March 9, 2012
Customerservice 10566013
The Value Proposition
Deliver Value to Your Customers by Exceeding Expectations
December 20, 2011
Customer Loyalty Program
Building Your Customer Appreciation Strategy
Customer appreciation needs to be an ongoing initiative. It needs to be part of your customer service and customer loyalty strategy.
November 22, 2011
Signature 10411037
Avoid Playing the Blame Game
Here's how to train inside sales reps and field service technicians on properly responding to customers' problems and frustrations
October 4, 2011
Drivers are Critical to Great Customer Experiences and Repeat Business
One area that can have a significant impact on customer loyalty and help develop relationships is your transport or delivery team.
June 21, 2011
Take Customer Appreciation to the Next Level
The best way to effectively show your customers how much you appreciate their business is to simply start with a sincere thank you.
February 16, 2011
Avoid Service-Related Mistakes by Putting the Customer First
Customer service mistakes will inevitably happen, but you can minimize them by coaching staff to always put the customer first.
October 14, 2010
Satisfaction Versus Loyalty - Where Are Your Customers?
If you want to retain customers and build your business, you must go beyond satisfaction. You must develop a culture that builds customer loyalty.
September 2, 2010
It's Time to Reconnect with Customers
It's time to be proactive - don't wait for your customers to call you. Instead, take matters into your own hands by picking up the phone and calling a former customer.
April 16, 2010
Are You Ready for an Economic Bounceback?
Tips to ensure your equipment rental business is ready for when the economy turns around
November 11, 2009
Build a Recession-Proof Business with Customer Service
There is one thing you can control even during an economic downturn ¯ the service you deliver to your customers. Great customer service is not restricted by the economy.
April 23, 2009
Different strokes for different generations
Different customer service strokes are needed for different generations of folks
August 1, 2008
Staying competitive in a demanding economy
How to utilize customer service to attract and retain business.
June 25, 2008
Upselling for profit
Suggesting and asking are two methods of increasing sales as well as customer satisfaction.
September 26, 2007
Businessandtrainingsolutions 10084826
Business and Training Solutions
June 19, 2007
Gaining a Competitive Edge
How to create a customer-focused culture at your rental business
February 7, 2007
Can Customer Service Training Pay Off?
Should you invest in customer service training?
January 16, 2007